Whereas she made the unauthorized adjustments to stop purchasers from receiving a survey, Arora denied that she wished to extend her variable compensation based mostly on the shopper loyalty metric claiming as a substitute that she wished to “keep away from receiving scores … that might negatively mirror on her job.
“[Arora] states that she is the only earner for her household, and in addition helps her dad and mom,” the settlement stated, noting Arora’s mom has “a critical medical sickness” that stops her from working. “[Arora’s] revenue is lower than the bills she pays for her household and oldsters.”
There’s no signal that purchasers suffered monetary losses resulting from Arora’s misconduct.
Except for the ban, she’s agreed to pay a $5,000 advantageous and $5,000 in prices, and is required to finish an ethics or skilled conducts course earlier than being allowed to re-register within the trade.