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HomeBig DataJuniper Help Portal Uncovered Buyer Machine Information – Krebs on Safety

Juniper Help Portal Uncovered Buyer Machine Information – Krebs on Safety


Till earlier this week, the assist web site for networking tools vendor Juniper Networks was exposing doubtlessly delicate data tied to buyer merchandise, together with which units prospects purchased, in addition to every product’s guarantee standing, service contracts and serial numbers. Juniper mentioned it has since fastened the issue, and that the inadvertent information publicity stemmed from a current improve to its assist portal.

Sunnyvale, Calif. based mostly Juniper Networks makes high-powered Web routers and switches, and its merchandise are utilized in among the world’s largest organizations. Earlier this week KrebsOnSecurity heard from a reader accountable for managing a number of Juniper units, who discovered he may use Juniper’s buyer assist portal to search out gadget and assist contract data for different Juniper prospects.

Logan George is a 17-year-old intern working for a corporation that makes use of Juniper merchandise. George mentioned he discovered the information publicity earlier this week by chance whereas looking for assist data on a specific Juniper product.

George found that after logging in with a daily buyer account, Juniper’s assist web site allowed him to listing detailed details about just about any Juniper gadget bought by different prospects. Looking on Amazon.com within the Juniper portal, for instance, returned tens of hundreds of data. Every document included the gadget’s mannequin and serial quantity, the approximate location the place it’s put in, in addition to the gadget’s standing and related assist contract data.

Info uncovered by the Juniper assist portal. Columns not pictured embrace Serial Quantity, Software program Help Reference quantity, Product, Guarantee Expiration Date and Contract ID.

George mentioned the uncovered assist contract data is doubtlessly delicate as a result of it reveals which Juniper merchandise are most probably to be missing important safety updates.

“If you happen to don’t have a assist contract you don’t get updates, it’s so simple as that,” George mentioned. “Utilizing serial numbers, I may see which merchandise aren’t beneath assist contracts. After which I may slender down the place every gadget was despatched via their serial quantity monitoring system, and doubtlessly see all of what was despatched to the identical location. Numerous corporations don’t replace their switches fairly often, and realizing what they use permits somebody to know what assault vectors are doable.”

In a written assertion, Juniper mentioned the information publicity was the results of a current improve to its assist portal.

“We have been made conscious of an inadvertent situation that allowed registered customers to our system to entry serial numbers that weren’t related to their account,” the assertion reads. “We acted promptly to resolve this situation and haven’t any motive to imagine presently that any identifiable or private buyer information was uncovered in any approach. We take these issues severely and all the time use these experiences to stop additional related incidents. We’re actively working to find out the basis reason for this defect and thank the researcher for bringing this to our consideration.”

The corporate has not but responded to requests for details about precisely when these overly permissive consumer rights have been launched. Nonetheless, the adjustments could date again to September 2023, when Juniper introduced it had rebuilt its buyer assist portal.

George instructed KrebsOnSecurity the back-end for Juniper’s assist web site seems to be supported by Salesforce, and that Juniper probably didn’t have the correct consumer permissions established on its Salesforce property. In April 2023, KrebsOnSecurity printed analysis exhibiting {that a} surprising variety of organizations — together with banks, healthcare suppliers and state and native governments — have been leaking non-public and delicate information because of misconfigured Salesforce installations.

Nicholas Weaver, a researcher at College of California, Berkeley’s Worldwide Laptop Science Institute (ICSI) and lecturer at UC Davis, mentioned the complexity layered into trendy tech assist portals leaves a lot room for error.

“This can be a reminder of how exhausting it’s to construct these massive techniques like assist portals, the place you want to have the ability to handle gazillions of customers with distinct entry roles,” Weaver mentioned. “One minor screw up there can produce hilarious outcomes.”

Final month, laptop maker Hewlett Packard Enterprise introduced it will purchase Juniper Networks for $14 billion, reportedly to assist beef up the 100-year-old expertise firm’s synthetic intelligence choices.

Replace, 11:01 a.m. ET: An earlier model of this story quoted George as saying he was in a position to see assist data for the U.S. Division of Protection. George has since clarified that whereas one block of gadget data he discovered was labeled “Division of Protection,” that document seems to belong to a distinct nation.

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