Eight in 10 retail staff stated their psychological well being has deteriorated as a result of pressure of working in shops and 50% of retail managers stated workers absences are rising, in a survey of greater than 1,500 staff by the charity Retail Belief.
Among the many findings, Retail Belief heard of staff stealing from shops and being topic to abuse. One retailer stated it had arrange a task-force to guard workers from aggressive customers and one other reported a marked enhance in staff feeling suicidal.
Circumstances of abuse grew through the pandemic, with customers taking out their frustrations over masks necessities and social distancing on retail staff. The upper price of dwelling has made shoplifting extra widespread and retailer staff have confronted extra violence and threats when making an attempt to intervene.
Retail is among the largest employers in Britain and workers, like customers, are beneath stress from rising prices.
Retailers are taking some motion to assist staff. A 3rd have issued pay raises that match or exceed inflation and half present different types of monetary help, corresponding to assist to pay payments or offering advances on wage or curiosity free loans.